Terms & Conditions

By accessing or using the NextStart Travel Assistance website located at this domain, or by contacting our team via phone, email, or request form, you confirm that you:

• Are at least 18 years of age or the legal age of majority in your jurisdiction
• Have read, understood, and agree to be bound by these Terms and Conditions
• Agree to comply with all applicable local, state, national, and international laws
• Have the legal authority to enter into this agreement on your own behalf or on behalf of the party you represent

NextStart Travel Assistance ("the Company," "we," "us," or "our") is an independent travel assistance service providing guidance and support to individuals managing flight bookings, reservations, modifications, and cancellations.

Our registered business information is as follows:

Our services are delivered exclusively by phone and online request. We do not operate a walk-in service or accept in-person appointments at our registered address.

NextStart Travel Assistance is a private, independent company. We are not affiliated with, endorsed by, sponsored by, partnered with, or acting on behalf of any airline, airport authority, travel agency, online travel platform, global distribution system, or any other travel industry organisation.

All airline names, brand names, trademarks, logos, and service marks referenced on our website or by our team are the exclusive property of their respective owners and are referenced solely for descriptive purposes to identify the types of travel assistance we provide.

For official airline services, customers must contact the relevant airline directly through their official customer service channels.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use this website for the purpose of seeking travel assistance information and submitting service requests. This licence does not include the right to:

• Reproduce, duplicate, copy, sell, or commercially exploit any portion of this website
• Use data mining, scraping, robots, or similar data extraction tools on this website
• Frame, embed, or mirror any content from this website on any other website or platform
• Circumvent, disable, or interfere with any security features of this website
• Use this website in any way that could damage, disable, overburden, or impair it
• Attempt to gain unauthorised access to any portion of this website or its systems

NextStart Travel Assistance reserves the right to terminate access to this website for any user who violates these terms of use, at its sole discretion and without prior notice.

Our travel assistance services are available to individuals who meet the following eligibility criteria:

• You must be at least 18 years of age or the applicable legal age of majority in your jurisdiction
• You must have the legal authority to request assistance on behalf of yourself or the passengers in your booking
• You must provide accurate, complete, and truthful information when contacting our team
• You must have a genuine, lawful travel assistance need relating to flight bookings, reservations, modifications, or cancellations

The travel assistance provided by NextStart Travel Assistance is strictly advisory and guidance-based in nature. By using our services, you acknowledge and agree to the following:

When using NextStart Travel Assistance services, you agree to the following responsibilities:

• Provide accurate, complete, and up-to-date information regarding your travel request
• Notify us promptly of any changes to information you have provided
• Use our services only for lawful, legitimate travel assistance purposes
• Treat our team members with courtesy and respect during all interactions
• Independently verify all travel information with the relevant airline or travel provider before acting
• Take full responsibility for all decisions made based on guidance received from our team
• Not misrepresent your identity, booking details, or the nature of your travel request
• Not use our services to facilitate any unlawful activity or to deceive any airline or travel provider

NextStart Travel Assistance may charge a service fee for travel assistance provided to customers. Any applicable fees will be clearly communicated to you before assistance is provided and before any charges are incurred.

Fee Transparency

• All service fees will be disclosed to you clearly and upfront before any chargeable service is provided
• You will not be charged without your prior knowledge and agreement
• Service fees charged by NextStart Travel Assistance are separate from and in addition to any fees charged directly by airlines or travel providers
• NextStart Travel Assistance service fees are for the independent assistance service only and do not include the cost of airline tickets, travel bookings, or any travel provider charges

Refund Policy

Service fee refund eligibility is assessed on a case-by-case basis. Please contact our team at legal@nextstarttravel.com to discuss any concerns regarding fees or charges. Please note that NextStart Travel Assistance is not responsible for refunds of airline tickets, booking fees, or any charges applied directly by airlines or travel providers.

NextStart Travel Assistance endeavours to ensure that all information provided through our website and assistance service is accurate and up to date. However, we make no representation or warranty regarding the accuracy, completeness, or currency of any information provided.

The travel industry is subject to frequent change. Airline policies, fare conditions, booking procedures, and cancellation terms can change at any time without notice. Information provided by our team is based on general knowledge and publicly available information at the time of the interaction and may not reflect the most current policies of any specific airline or travel provider.

All original content on this website — including text, graphics, logos, page layouts, icons, service descriptions, and design elements — is the intellectual property of NextStart Travel Assistance and is protected under applicable copyright and intellectual property laws.

You may not reproduce, distribute, modify, transmit, republish, display, or commercially exploit any content from this website without the prior written consent of NextStart Travel Assistance. Unauthorised use may give rise to a claim for damages and may constitute a criminal offence.

All third-party trademarks, airline names, and brand names referenced on this website remain the exclusive property of their respective owners. No licence or right to use such marks is granted by their appearance on this website.

When using NextStart Travel Assistance website or services, the following conduct is strictly prohibited:

• Providing false, misleading, or fraudulent information to our team
• Using our services to facilitate any fraudulent or unlawful travel activity
• Impersonating another person or misrepresenting your identity or authority
• Harassing, threatening, or abusing our team members in any way
• Attempting to circumvent, hack, or interfere with our website or systems
• Using our services to collect information about other users or third parties
• Uploading or transmitting malicious code, viruses, or harmful content
• Using automated tools to access or scrape content from our website
• Reselling, sublicensing, or commercially exploiting our services without authorisation
• Any conduct that violates applicable laws or regulations

To the fullest extent permitted by applicable law, NextStart Travel Assistance provides its website and services on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties that the website will be uninterrupted, error-free, or free of viruses or other harmful components
• Warranties regarding the accuracy, completeness, reliability, or timeliness of any content or information
• Warranties that any particular travel outcome will be achieved through use of our assistance
• Warranties regarding the actions, policies, or decisions of any airline or travel provider

Your use of our website and services is entirely at your own risk. NextStart Travel Assistance does not warrant that the results obtained from using our service will meet your expectations or requirements.

To the maximum extent permitted by applicable law, NextStart Travel Assistance and its directors, employees, agents, and representatives shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to:

• Your access to or use of our website or services
• Any errors, omissions, or inaccuracies in information provided by our team
• Actions or decisions made by you based on guidance received from our team
• Any actions, decisions, or outcomes by airlines, travel providers, or third parties
• Interruption or unavailability of our website or services
• Unauthorised access to your data or communications
• Any other matter relating to our website or travel assistance service

You agree to indemnify, defend, and hold harmless NextStart Travel Assistance and its directors, officers, employees, agents, and representatives from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of our website or services in violation of these Terms and Conditions
• Any false, misleading, or inaccurate information you have provided to our team
• Your violation of any applicable law, regulation, or the rights of a third party
• Any claim arising from a travel booking, modification, or cancellation in which you used our guidance
• Any conduct by you that constitutes prohibited conduct under Section 11 of these Terms

Our website may contain links to third-party websites or resources for informational purposes only. NextStart Travel Assistance does not control, endorse, or assume any responsibility for the content, accuracy, terms, privacy practices, or availability of any third-party websites.

Your access to and use of any third-party websites is entirely at your own risk and subject to the terms and conditions of those websites. We strongly recommend reviewing the terms and privacy policies of any third-party website before providing any personal information or engaging with their services.

The inclusion of any link to a third-party website on our website does not imply NextStart Travel Assistance's endorsement, approval, or sponsorship of that website or any association with its operators.

Your use of the NextStart Travel Assistance website and services is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By agreeing to these Terms and Conditions, you also acknowledge and agree to the terms of our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services. We encourage you to read the Privacy Policy carefully so that you understand our data practices.

NextStart Travel Assistance reserves the right, at its sole discretion, to suspend or terminate your access to our website and services at any time and for any reason, including but not limited to:

• Violation of any provision of these Terms and Conditions
• Engaging in prohibited conduct as defined in Section 11
• Providing false or fraudulent information to our team
• Suspected misuse or abuse of our services
• Conduct that is harmful, threatening, or disrespectful to our team

Upon termination, your right to use our website and services will immediately cease. All provisions of these Terms and Conditions that by their nature should survive termination — including intellectual property rights, disclaimer of warranties, limitation of liability, and indemnification provisions — shall remain in full force and effect.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, or the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved through the following process:

1. Informal Resolution: The parties shall first attempt to resolve any dispute informally by contacting NextStart Travel Assistance at legal@nextstarttravel.com with a written description of the dispute.
2. Mediation: If the dispute is not resolved informally within 30 days, the parties agree to attempt resolution through non-binding mediation in Austin, Texas.
3. Litigation: If mediation is unsuccessful, disputes shall be submitted to the exclusive jurisdiction of the courts of competent jurisdiction located in Austin, Texas.

You agree to waive any right to a jury trial or to participate in a class action lawsuit in connection with any dispute relating to these Terms and Conditions.

NextStart Travel Assistance reserves the right to update, modify, or revise these Terms and Conditions at any time. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website informing users of the changes
• Where required by applicable law, notify affected users directly

It is your responsibility to review these Terms and Conditions periodically to remain informed of any updates. Your continued use of our website or services following the posting of any changes constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to these Terms and Conditions, please contact our team using the details below. We aim to respond to all legal enquiries promptly and within any applicable legally required timeframes.

If you are unsatisfied with our response or believe we are not operating in accordance with these Terms, you may also seek independent legal advice or escalate your concern to the relevant regulatory authority in your jurisdiction.