Privacy Policy

NextStart Travel Assistance ("we," "us," or "our") is an independent travel assistance service that provides guidance and support for flight bookings, reservations, modifications, and cancellations. We are not affiliated with any airline, travel provider, or ticketing company.

Our registered business address is:

As the provider of travel assistance services, NextStart Travel Assistance is the data controller responsible for the personal information collected through this website and via our phone assistance service.

We collect personal information that you voluntarily provide to us when you request travel assistance, use our website, or contact our team by phone or email. The types of information we may collect include:

Information You Provide Directly

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source of your visit
• Device type and screen resolution

We use the personal information we collect only for the purposes for which it was provided and to operate our independent travel assistance service effectively. Specifically, we use your information to:

• Respond to and process your travel assistance requests
• Contact you via your preferred method (phone or email) to discuss your travel needs
• Provide step-by-step guidance on flight bookings, changes, cancellations, and reservations
• Maintain records of your travel assistance interactions for service continuity
• Improve the quality and effectiveness of our travel assistance service
• Ensure compliance with applicable legal and regulatory obligations
• Analyse website usage patterns to improve our website performance and user experience
• Respond to enquiries, complaints, or feedback submitted by you

Where applicable under data protection laws, we process your personal information on the following legal bases:

• Contract Performance: Processing necessary to respond to your travel assistance request and fulfil our service obligations to you.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, maintaining records, and ensuring the security of our systems — where these interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable laws, regulations, or lawful requests from government or regulatory authorities.
• Consent: Where you have provided explicit consent for a specific processing activity, such as receiving follow-up communications about our service.

You have the right to withdraw consent at any time where consent is the basis for processing. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

NextStart Travel Assistance does not sell, rent, or share your personal information with third parties for marketing or commercial purposes. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and delivering our services — such as website hosting providers, email delivery services, and customer relationship management tools. These providers are contractually obligated to handle your data securely and only for the purpose of delivering services to us.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of NextStart Travel Assistance, our users, or the public.

Business Transfers

In the event that NextStart Travel Assistance undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and the privacy choices available to you.

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting obligations.

Our general data retention guidelines are as follows:

• Travel assistance request records: Retained for up to 2 years following the completion of your request to allow for follow-up assistance and service improvement.
• Communication records: Retained for up to 1 year following your last interaction with our team.
• Website analytics data: Retained in aggregated, anonymised form for up to 2 years.
• Legal compliance records: Retained for as long as required by applicable law, which may be longer than the above periods.

When personal information is no longer required, we securely delete or anonymise it in accordance with our data disposal procedures.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how our website is used.

Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function correctly. These cannot be disabled.
• Performance & Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use this information to improve our website.
• Functionality Cookies: Remember your preferences and settings to provide a more personalised experience when you return to our website.

Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies by adjusting the settings in your browser preferences.

We do not use cookies to track your activity across third-party websites or serve targeted advertising.

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information held by NextStart Travel Assistance:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You have the right to request deletion of your personal information, subject to certain legal exceptions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal information where we rely on legitimate interests as the legal basis.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your relevant data protection supervisory authority.

NextStart Travel Assistance takes the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

Our security measures include:

• Secure HTTPS encryption for all data transmitted through our website
• Restricted access to personal data on a need-to-know basis within our team
• Regular review and updating of our data security practices and procedures
• Secure storage of personal information with appropriate access controls
• Staff training on data protection responsibilities and secure data handling

If you believe your personal information may have been compromised, please contact us immediately at privacy@nextstarttravel.com so we can investigate and take appropriate action.

Our website may contain links to third-party websites, services, or resources that are not operated or controlled by NextStart Travel Assistance. These links are provided for your convenience only.

We have no control over the content, privacy practices, or data collection activities of third-party websites. We strongly encourage you to review the privacy policy of any third-party website you visit before providing any personal information.

NextStart Travel Assistance is not responsible for the privacy practices or content of any third-party websites, and the inclusion of a link on our website does not constitute an endorsement or recommendation of that website or its content.

NextStart Travel Assistance does not knowingly collect personal information from children under the age of 18. Our website and services are intended for use by adults and are not directed at children.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take prompt steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@nextstarttravel.com so that we can take appropriate action.

NextStart Travel Assistance reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post a notice on our website informing users of the changes
• Where required by law, notify affected users directly by email

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact our team using the details below:

We take all privacy enquiries seriously and will respond to your request as promptly as possible and within any applicable legally required timeframes. If you are unsatisfied with our response, you have the right to escalate your concern to your relevant data protection authority.